FAQs

Getting started is easy! Your practitioner can call, fax, or e-prescribe your prescription through our secure OrderHub. Don’t want the hassle? Call us at (850) 900-9700, share your practitioner’s info, and we’ll handle the rest.

Send us your prescription details online, and we’ll handle everything from there. Fill out the Transfer RX form, and if refills remain, we’ll handle the transfer for you. Once received, our team reviews it for safety, confirms your details, and sends a secure link to complete checkout and schedule shipping.

We’ve got you covered. If your prescription has no refills left, we’ll request one from your provider. As soon as it’s approved, we’ll contact you to get your prescription processed promptly.

Most compounded prescriptions are prepared and shipped the same day we receive your prescription. After pharmacist verification, your order is promptly dispatched to your address.

Prefer to pick up your medication? Absolutely! You’re welcome to stop by our convenient pick up location at: 1624 Capital Cir NE, Ste 210, Tallahassee, FL 32308.

We specialize in precision compounding tailored to each patient’s skin needs. Our formulations use pharmaceutical-grade ingredients and bases designed for optimal absorption, stability, and therapeutic effect. Every compound is prepared in a USP-compliant facility, following strict protocols for sterility, potency, and consistency. We also perform rigorous quality checks to ensure safety and effectiveness, and our team works closely with prescribers to deliver personalized dermatologic care that goes beyond commercial options.

The BUD indicates the date by which your compounded medication should be used to ensure safety and effectiveness. Each formulation has a unique shelf life, often influenced by its ingredients, especially water content. Using your compound past its BUD is not recommended.

We collaborate with both patients and physicians to create personalized medications that aren’t available commercially. Based on your doctor’s prescription and your unique needs, we prepare a custom formulation tailored just for you. Once your doctor sends us the prescription, we take care of everything, from compounding to quality checks to delivery or pickup.

We follow strict USP <797> compounding standards, use pharmaceutical-grade ingredients, and perform multiple verification steps. Every prescription is reviewed by a pharmacist for clinical accuracy, potency, and formulation stability.

Most insurance companies don’t cover compounded prescriptions, but we’re happy to provide documents.

Yes, in most cases compounded medications are eligible for HSA/FSA reimbursement.

Yes, compounded dermatology medications require a prescription from a licensed provider. Unlike over-the-counter products, they’re prescription-strength and tailored to your specific needs. While the ingredients are FDA-approved, the final customized formulation is not, as it’s made just for you.

We can create creams, ointments, gels, foams, sprays, solutions, serums, lotions, and topical capsules depending on your skin type and the targeted area.

Absolutely. We can exclude potential irritants like fragrances, dyes, lanolin, or parabens for sensitive skin.

Yes. One of the main benefits of compounding is the ability to tailor medication strength and combine compatible active ingredients for a more efficient treatment.

In many cases, yes, if the active ingredient is still available and stable in the compounded form.

Yes, our compounding pharmacists frequently consult with dermatology practices to develop innovative, evidence-based formulations.

Specialty compounding allows providers to tailor treatments for patients whose conditions don’t respond well to commercial options. Whether it’s balancing hormones, calming nerve pain, or supporting gut health, we create formulas that address the specific mechanisms behind chronic or multi-system conditions.

Yes. By using topical, transdermal, or localized delivery systems, we can help minimize side effects associated with oral or systemic medications. This is especially helpful in areas like pain management, hormone therapy, and gastroenterology, where precision dosing and absorption control are key.

Absolutely. We base our formulations on current clinical data, ingredient compatibility studies, and pharmacist-led experience. Each preparation is developed to reflect proven pharmacological principles, not trial-and-error blending, ensuring safe and reliable results.

Yes. Many prescribers use compounded medications to complement standard treatments. For example, LDN can accompany autoimmune therapy, compounded progesterone may balance hormone replacement, or topical pain compounds can reduce reliance on oral opioids.

Yes. We can exclude common irritants such as dyes, preservatives, gluten, or fragrances, and substitute inactive ingredients to ensure better tolerability for sensitive skin, gastrointestinal, or endocrine patients.

Definitely. Functional and integrative medicine often involves therapies that aren’t available in commercial form. Compounding bridges that gap by providing access to innovative formulations such as custom nutraceutical blends, peptide-based therapies (where permitted), or LDN for immune modulation.

You can view real-time pricing by logging into our secure online portal.

If you don’t have an account yet, you can easily request one through our website or by contacting our team.

Need a quick estimate? Call us at (850) 900-9700 with your medication details, and we’ll provide a personalized price quote.

Submit prescriptions through our proprietary OrderHub, which acts like an extension of your practice, no more calling and waiting. Log in from your desktop and send prescriptions instantly, anytime. Once we receive the prescription, we confirm the details and follow up if needed. Our team is always here to help with setup or troubleshooting.

No problem, we’re here to help. Just give us a call, and one of our team members will walk you through the setup step by step. We’ll make sure your prescribing profile is ready to go, so you can start submitting prescriptions with ease.